Director of Income Generation and Communications NEW

MOUNTBATTEN ISLE OF WIGHT
Are you looking to use your leadership skills to make a real difference in the local community? Do you have the experience and passion to help Mountbatten achieve our vision and help local people to receive the very best possible end of life care? We are seeking a motivated and talented individual with senior experience to lead on our strategy for income generation and communications. We have ambitious plans to grow our fundraising and retail activities to help Mountbatten continue to be there for the over 4,500 people who need our care and support every single day of the year.

Mountbatten hospice group is a leading provider of palliative and end-of-life care in the UK, supporting over 4,500 individuals at any one time, delivering a wide range of innovative and award winning 24/7 services, across parts of Hampshire and the Isle of Wight. We exist to promote and to provide good care and support for those people living with, affected by, or curious about death, dying and bereavement.

We are the largest organisation of our kind in the region, with a budget of over £20m and serving a population of over 700,000; and with a 200% growth in the number of people we are supporting in the last four years. Fundraising, alongside retail and commercial income covers around two thirds of our annual running costs, with the remainder coming from NHS and other commissioned services. With costs rising and income sources not always guaranteed, the role of income generation and effective communication and marketing is critical.

This new role, as a member of the senior management team and reporting directly to the CEO, will play a strategic role in delivering our fundraising strategy, supporting the further development of our retail portfolio and further strengthening our message and brand.

The successful candidate will bring significant experience of leading income generation activity and a strong track record of achieving sustained growth. The postholder will lead a new department, which brings together key functions that deliver and support income generation, including fundraising, retail, communications and marketing. Ideally the candidate will have experience of working within a charity setting, with a sound understanding of the regulatory requirements for fundraising and other charitable activity.

We pride ourselves in being at the forefront of developing palliative and end of life care services and you will work with the CEO and senior management team to provide visible leadership and nurture a culture of excellence, innovation, and kindness. You will also collaborate and build strong relationships with a wide range of stakeholders including our Board of Trustees, staff, volunteers, supporters and donors to implement Mountbatten’s vision.

Mountbatten’s people actively live by a set of shared values which shape how we work and volunteer together. You will bring a demonstrable empathy and passion for the mission and values of Mountbatten. Through your leadership you will provide your teams with a clear direction of travel, empowering them to be creative and bold and motivating them to meet ambitious targets to helps us achieve our vision, while nurturing a supportive, caring and inclusive team culture.

Mountbatten is an inclusive organisation and we continuously seek to embrace everyone within our community. We therefore warmly encourage applications from a broad range of backgrounds and experiences.

37.5 hour per week (option of 30 hours per week (4 days) or 9 working day fortnight will also be considered

For an informal discussion about this role please contact Becky McGregor (Chief Executive Officer) or David Hodgkins (Director of People Services)

For general enquiries, and to apply, please submit your CV with a covering letter by the end of Monday 7th September 2026 by an email via the button below.

Overview of the job role

The Director of Income Generation and Communications will have responsibility for the ongoing development and implementation of Mountbatten’s income generation and communication strategies. Working with the Chief Executive Officer, Trustees and the Senior Management Team (SMT) the person will ensure Mountbatten is proactively seeking to engage with a wide range of audiences and to grow fundraising and retail income as part of securing the long-term sustainability of Mountbatten’s services.

As a member of SMT this role will also contribute to the wider strategic leadership and operational management of Mountbatten hospice group. As a senior leader they will lead by example, demonstrating Mountbatten’s shared values in all aspects of their work and demonstrating care, compassion and respect for all service users, families and carers, alongside our supporters, donors, retail customers and fundraisers, as well as Mountbatten’s staff and volunteers.

The postholder will also have responsibility and accountability for a range of functions which will be led by operational managers, ensuring a joined up and strategic approach to our fundraising, retail and marketing / communication activities.

Senior management responsibilities:

• To provide a visible, accessible and confident presence, establishing effective, professional and motivational leadership which inspires, empowers and motivates other.
• Provide leadership for a portfolio of services; ensuring that all activity will contribute to Mountbatten’s strategic aims and providing the highest quality of care and services to patients, service users and the wider community.
• As a Director support the CEO in managing internal communications, including leading on induction, training and regular engagement activities with employees and volunteers.
• As a Director support the CEO in managing external relations and stakeholder engagement, acting as an ambassador and advocate for the organisation, including with supporters, donors, community partners, and other service providers.
• Make a highly effective contribution as a member of SMT to strategic, operational and financial planning, ensuring the provision of high-quality services with a focus on continuous improvement.
• Ensure the organisation is fit for purpose, working collaboratively with others and leading on organisational change as required
• Ensuring the meeting of relevant regulatory and legislative requirements.

Key Director responsibilities and duties:

Income generation:

• To develop with the CEO, SMT and trustees a shared understanding across Mountbatten of the role of income generation and communications in achieving the charities’ overall aims and strategic objectives.
• To develop a comprehensive strategy for sustaining and growing income streams, primarily within fundraising and retail to support core services and future growth.
• To oversee the development and implementation of a comprehensive delivery plan for Mountbatten’s strategy for income generation, ensuring this is regularly reviewed and reported to key stakeholders.
• To work with the Director of Finance and CEO to regular review income generation targets, ensuring they are achievable and identify opportunities for future growth with stretch targets.
• Lead and foster a collaborative, supportive and innovative culture within the income generation management team and their teams, ensuring a dynamic and flexible approach to achieving shared objectives.
• Identify and engage with innovative and best practice across and beyond the sector to help develop new income opportunities for Mountbatten.

Fundraising:

• Develop, implement and periodically review Mountbatten’s Fundraising Strategy, ensuring this remains fit for purpose and focused on key priorities for both the Group and for each hospice.
• Lead on the development of a detailed operational plan for the delivery of the strategy.
• Ensure there are robust annual and three-year budget plans for fundraising, setting ambitious but achievable targets with clear return on investment for each activity / income stream.
• Ensure robust supporter stewardship programmes that maximise donor retention and lifetime value.
• Lead the development of strategic partnerships with businesses, philanthropic individuals and community organisations.
• Identify new fundraising opportunities and diversification of income sources.

Retail Operations:

• Provide strategic oversight of retail operations to maximise profitability and community engagement, maximising opportunities for cross pollination with fundraising and marketing campaigns.
• Support the Head of Retail in future development and growth of retail outlets, physical and online sales and associated income streams.
• Support the Head of Retail to ensure all operations meet financial, compliance and sustainability objectives.

Communications, Marketing and Brand:

• Lead Mountbatten’s communications and marketing strategy to enhance awareness, engagement and reputation.
• Protect and strengthen the Mountbatten brand across all channels.
• Oversee an annual and rolling communications and marketing plan with clear focus on key campaigns across services, community engagement, fundraising, retail and other identified priorities.
• Oversee media relations, public affairs, digital communications, website, social media and marketing campaigns.
• Ensure consistent and compelling messaging that reflects Mountbatten’s values, impact and strategic priorities.
• Act as a key spokesperson for the organisation when appropriate.

Stakeholder Engagement:

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