Chief Product Officer NEW

Nottingham, Nottinghamshire
Commify Group

At Commify, we’re not just a company-we’re a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we’re the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we’ve fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You’ll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

We stand at a pivotal moment in our journey. Having effectively expanded through the acquisition of 15 unique brands, we are now channeling their strengths into a singular, cohesive, cloud-based CPaaS platform.

As our Chief Product Officer, your mission is to turn this technological synergy into an unparalleled commercial advantage. You will spearhead the transformation from a diverse portfolio of acquired assets into a unified global brand, harnessing AI-driven innovation to propel aggressive cross-selling, upselling, and enterprise-level scalability. This is a transformational role: you won’t just be managing a product; you’ll be redefining the Enterprise Value of our organization.

In this executive role, you will report directly to the CEO and be responsible for the comprehensive leadership of our product management function. Your strategic acumen will not only propel product innovation but will also drive our mission to deliver unparalleled value to our customers.

Key responsibilities include:

• Strategic Architect: Spearhead the transformation from a legacy, project-focused delivery approach to a fast-paced, Product-Led Growth (PLG) framework. Create and share a compelling product vision that resonates with our company’s mission and growth aspirations. Cultivate an environment of innovation and creativity within the product team.
• Commercial Catalyst: Implement a robust prioritisation framework that ensures each item on the roadmap directly contributes to EBITDA growth and NRR. You will take charge of a long-term, commercially-driven product vision that aligns with the expectations of the board, investors, and internal teams.
• Product Development Oversight: Oversee the entire product development lifecycle, guaranteeing that every product maintains exceptional quality and meets customer satisfaction. Prioritise product features and roadmap initiatives according to market demands and the competitive landscape.
• AI Visionary: Establish Commify as the premier leader in AI-driven CPaaS, going beyond mere “features” to provide predictive, high-value customer interactions.
• Organisational Designer: Create a scalable, two-tiered product organization, mentoring key deputies (Head of Product) to take charge of execution while you focus on future strategies.
• M&A Navigator: Lead product due diligence for upcoming acquisitions and outline the integration roadmap into our core global platform.
• Cross-Functional Leadership: Collaborate intimately with engineering, design, marketing, sales, and support to ensure successful product launches and continuous improvements. Facilitating teamwork across departments is vital for achieving unified product goals. Act as the main strategic advisor at the Board level, infusing a “PE-mindset” into every investment decision.
• Stakeholder Engagement: Articulate the product vision, strategy, and progress to both internal and external stakeholders, including fellow members of our Executive management team and Board of Directors.
• Talent Development: Mentor and nurture a high-achieving product management team, fostering talent and promoting professional growth within the organisation. Champion a culture of “Product Excellence” that draws in exceptional global talent.

Your qualifications should include:

• Demonstrated success in executive-level product management, with a strong background in guiding product strategy within a B2B CPaaS or communications technology landscape.
• Robust business acumen, adept at linking product initiatives to overarching business goals and identifying market opportunities.
• AI Enthusiasm: A hands-on, practical insight into effectively implementing LLMs and machine learning to establish robust product advantages.
• Executive Presence: Skilled in leading boardroom discussions and translating intricate technical roadmaps into clear commercial outcomes for stakeholders.
• Exceptional leadership and team-building expertise, dedicated to fostering and developing high-performing product teams.
• Proven ability to navigate the complexities of private equity growth cycles, manage debt-to-equity ratios, and develop strategies for exit readiness.
• A customer-focused mindset paired with a genuine passion for understanding and meeting customer needs.
• Exceptional analytical abilities, proficient in utilizing data to inform decisions and enhance product performance.
• Outstanding communication talents, capable of engaging and influencing stakeholders across all levels.
• A collaborative spirit that encourages teamwork and innovation across various functions.

Benefits:

• Attractive & competitive salary
• Hybrid working arrangements
• Enjoy your birthday off
• Mental health support provided through our wellbeing partner, Calm
• Wellbeing leave (2 days) and a dedicated Mental Health First Aider program
• Days dedicated to giving back and supporting causes you care about (2 days)
• Unlimited opportunities for professional and personal growth
• Comprehensive benefits including retirement planning (401k with 4% employer match), healthcare, and life insurance.
• And have we mentioned our fantastic team socials? We know how to throw a memorable celebration!