ECommerce Manager NEW

9-2-3 JOBS Limited

Job Description

We are looking for a commercially minded E-commerce & Digital Trading Manager to take ownership of our client’s WooCommerce website and grow it into a sustainable, profitable B2C sales channel.

The objective is clear: to grow online sales year on year while improving profitability and operational discipline. This is a hands-on, build-and-grow role. There is no e-commerce team. You will set the strategy and deliver the detail, working closely with an external web agency and an internal colleague responsible for packing orders and managing stock.

Key responsibilities

• Own the day-to-day commercial performance of the website
• Be responsible for revenue growth, gross margin and contribution
• Build sales forecasts and trading plans
• Own and manage the WooCommerce site day to day
• Set up and optimise products, pricing, imagery, categories and merchandising
• Improve conversion rate, average order value and customer journey
• Brief and manage the external web agency for fixes, improvements and development
• Own email marketing via Mailchimp, including campaigns and automated journeys
• Manage any paid digital activity within agreed budgets
• Own online ranging, promotions and trading decisions
• Work closely with operations to align stock availability and promotions
• Own the end-to-end online customer experience and continuous improvement

Part time, hybrid (open to any working hours)

Offices based near Swindon.

Salary up to c 45k FTE DOE