Sales Support Coordinator NEW

Crawley, Sussex
Huntress – Crawley

A well-established and growing business within the digital printing sector is seeking a proactive and customer-focused Sales Coordinator to join its commercial team. This role sits at the heart of the customer journey and is ideal for someone who enjoys being the first point of contact, building strong customer relationships and supporting sales activity in a fast-paced environment. Alongside core order processing and account administration, the role offers clear scope to identify and act on cross-sell and up-sell opportunities at the point of order.

Job Title: Sales Coordinator

Salary: Up to 28,000, depending on experience + bonus
Location: On-site with hybrid working (1 day from home per week)
Type: 12-month Fixed Term Contract, full-time

You will handle inbound customer enquiries by phone and email, manage sales orders through internal systems and ensure a smooth handover to warehouse and dispatch teams. Working closely with sales, finance and returns colleagues, you will play a key role in delivering a consistently high level of customer service.

Responsibilities include but are not limited to:

• Act as the first point of contact for inbound customer calls and emails
• Process and manage customer orders through the web shop and SAP system
• Identify and action cross-sell and up-sell opportunities
• Build and maintain strong working relationships with customer contacts
• Complete day-to-day account administration including credits, invoicing and delivery queries
• Monitor courier information, resolve delivery disputes and arrange same-day deliveries when required
• Support sales teams with account management and customer service
• Promote marketing initiatives as directed by sales management
• Liaise with finance and returns teams to resolve outstanding queries

What we are looking for:

• Previous experience in a sales support or customer service role
• Proven ability to handle inbound enquiries and process sales orders
• Experience working in a busy, customer-facing environment

• Positive, proactive and customer-focused approach
• Confident communicator with strong interpersonal skills
• Highly organised with excellent attention to detail
• Commercially aware with the ability to recognise upselling opportunities

This is an excellent opportunity for a Sales Coordinator looking to join a stable, people-focused business where customer service, teamwork and development are genuinely valued. If this sounds like you and you are keen to hear more, please apply today!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.