Senior Manager-Digital Product Operations NEW

Americanexpress

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Loyalty & Benefits Governance and Reporting team, part of Digital Product Operations, is at the heart of American Express’ customer experience-delivering high-impact capabilities that enable cardmembers to earn and redeem rewards, enjoy travel perks, and access partner benefits across channels and geographies.

We are in the midst of a major transformation-modernizing our legacy systems to a scalable, resilient, and configurable platform that powers the next generation of loyalty experiences. This year marks a critical phase in that journey, and we are looking for a bold, strategic, and pragmatic leader to take charge.

How will you make an impact in this role?

This role will lead governance efforts over the international scope of the technology transformation. The ideal candidate brings a blend of program management skills, experience overseeing large efforts with multiple layers of senior leadership governance forums and is a great partner / collaborator across teams.

Key Responsibilities:

• Support the Global Loyalty and Benefits Governance & Reporting function across key modernization initiatives (i.e. Loyalty Modernization in international markets)
• Collaborate with cross-functional teams, including engineering, product, and delivery, to communicate delivery status updates, performance metrics, and roadmap progress to senior leadership.
• Support the representation of Loyalty Modernization in governance forums outside of Global Loyalty & Benefits (e.g., enterprise forums).
• Facilitate risk tracking / escalations and manage reporting of risks, action items, dependencies, decisions, etc. to completion.
• Develop and maintain relationships with key stakeholders and partners to drive successful product launches and support ongoing operations.
• Identify process bottlenecks / pain points and continuously improve the ways of working across project governance efforts.
• Create and maintain operations and process documentation to ensure consistency and efficiency across the organization.

Minimum Qualifications:

• 10+ years of program management experience, or 5+ years of focus on technology transformations with experience reporting directly to senior leaders
• Demonstrated ability to drive clarity in ambiguity, balance competing priorities, and influence cross-functional teams and senior stakeholders.
• Strategic thinker with sharp execution focus-able to align long-term vision with near-term delivery.
• Excellent facilitation, communication, and negotiation skills.
• Ability to craft executive level materials (e.g., communications and presentations).
• Strong O365 skillset (e.g., PowerPoint, Word, Excel)
• Deep appreciation for controls, compliance, and risk frameworks in a highly regulated environment.
• Bachelor’s degree required; advanced degree a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.